Terms & Conditions
1. Booking conditions, legal jurisdiction and contractual responsibility
By booking an event with Morzine Mountain Co-operative, you accept to be bound by the terms and conditions outlined herein. Where a group makes a booking all participants within the group agree to be bound by these terms and conditions.
All booking arrangements are made with Morzine Mountain Co-operative, *** Rue du Bidon, 74110, Morzine
All terms and conditions between you, the client and Morzine Mountain Co-operative are to be governed by and held under the jurisdiction of the courts of France.
When you make a booking with Morzine Mountain Co-operative you must pay a non-refundable deposit of 20% of the event price.
Final balance payment is due 2 weeks before the start of your trip. If you book an event less than 2 weeks before an event, 100% of the fee is required and will be non-refundable. In the case of non-payment of the balance by the due date, we reserve the right to cancel your booking and cancellation charges of 20% of the total event price will apply.
3. Participant numbers
Minimum numbers: In order for our members to be paid fairly, we need to attain a minimum number of participants before the trip can be guaranteed to run. This will be clearly displayed on each event. We reserve the right to cancel trips or activities where the minimum number of participants has not been reached up to 12 hours before each event. If this is the case, 100% of any monies paid will be refunded.
Maximum numbers: In order for our members to give a more personal experience and to maintain client safety, a maximum number of participants will be clearly displayed on each event. If the maximum number of participants is reached, we will operate a waiting list. Where possible we will supply an extra instructor but this cannot always be guaranteed.
4. Travel arrangements
All of our events operate from the Morzine area and are sold on this basis. You are responsible for making your own travel and accommodation arrangements. We cannot be held liable for any losses incurred relating to any travel or accommodation booking or any other related costs.
5. If you cancel an event with us
You, or any member of your party, may cancel a booked event with us at any time. The following cancellation charges will apply:
More than 30 days before the start of the booked event - deposit plus any other non-refundable items we have paid for on your behalf such as equipment or transport hire.
15 to 30 days before the start of the trip - 50% of the total trip cost plus any other non-refundable items we have paid for on your behalf such as equipment or transport hire.
14 days or less before the start of the trip - 100% of the total trip cost
6. Fitness & medical declarations
All of our events have a description of the level of difficulty and fitness required. We understand that everyone is unique and some people will find some events harder than others. We have given our descriptions in good faith, and will support and adapt where we can. However, we do require you to make a judgement as to your suitability for the event you are interested in based on our description - if you have any questions, please do ask us. Any costs such as transport if you decide to leave an event early, will be at your own cost.
We require you to declare any medical issues to our leaders before the start of an event. All our leaders are first aid trained but it is your responsibility to look after your own personal welfare and carry any medication with you whilst on an event. If you feel unwell during an event, please notify the leader immediately.
It is a condition of booking an event with us that you are insured against medical expenses, injury, illness, death, cost of repatriation and personal accident risk, including helicopter evacuation. You must ensure that your insurance covers rescue from the mountains, and from the activity that you are undertaking. It is the right of the leader to make a decision to call for a helicopter rescue, and any costs relating to this will be your responsibility. Any subsequent costs incurred for expenses such as hospitalisation and transport to and from hospital is your responsibility.
You are also responsible for ensuring that your insurance is adequate for the particular needs of your chosen activity - we do not check insurance policies. As part of this, please ensure that your insurance covers you to an altitude of 2500m. We reserve the right to cancel your booking at any time if we are not satisfied that you have adequate insurance in place.
All personal effects are taken at your own risk. We will not be responsible for any loss, damage or accident to personal property, however incurred. You are advised to check the limitations of your insurance policy in this respect. If cannot attend a booked event, whatever the reason, we are unable to refund your deposit / payment as per point 5 above.
8. Personal risk
The members of the Morzine Mountain Co-operative maintain high professional standards of client care and safety. We take due care and diligence and only use leaders who are qualified and legal to work in France. In choosing to undertake activities in a mountain environment you accept that these activities may pose a danger of personal injury and even death. All clients must be aware of and accept these risks and be responsible for their own actions and involvement in such activities.
9. Transferring to another event
If after you have booked and paid for an event and you wish to transfer to another event, we will do our utmost to arrange this but it may not always be possible due to, but not limited to, the number of booked clients on the alternative event, the weather or other reason outside of our control. You would need to cover any costs incurred.
10. Force Majeure
If an Morzine Mountain Co-operative, or any of its members is prevented (either directly or indirectly) from performing any of its obligations under this agreement by reasons of act of god, adverse weather conditions, strikes, fire, breakdowns, interruption of transport, government or political actions, acts of war or terrorism, acts or missions of a third party, pandemics or for any other cause whatsoever outside reasonable control, we will be under no liability.
11. Data Protection
You give us permission to share any personal information you supply to other members of the Morzine Mountain Co-operative or any other leaders that we use, in order for them to be able to provide an appropriate level of service. We do not share this data with any other 3rd party.
On the booking form, you will be asked permission for us to take and hold photographs for marketing purposes. These could be used on our website and on social media.
The contact details you provide will only be used to contact you about the event for invoicing, a requirement for further details or cancellation. They will not be used for any other purpose. All contact and medical details will be deleted on an annual basis as a minimum. We will not pass on your details to anyone else.